Aliexpress gives Buyer’s Protection Period for the security of its online buyers. This lets buyers to be more confident & feel more secure while shopping online.
If you have been wondering how safe it is to order on Aliexpress, then you ought to know about the Buyer Protection. Buyer protection is convenient in multiple ways, this article will help you to know more about it.
What is Buyer Protection?
Basically, Buyer Protection is a certain period of time in which the customer is supposed to receive the order. It is set by the seller and cannot be more than 60 days. However, shipments to Russia can have a buyer protection time period of up to 90 days. During this time period, the seller dispatches the order and the payment stays with Aliexpress till a confirmation receipt is checked by the customer or buyer protection expires.
How and where does it appear?
Once your payment is placed and your order is shipped, the buyer protection countdown timer starts on the order details page on your Aliexpress account. The countdown starts ticking down automatically and isn’t kick started by the seller himself.
The picture above is a screenshot of an order details page. It shows that the customer hasn’t confirmed the receiving of the package yet and almost 38 days of buyer protection days are remaining.
Many sellers offer much more than the above described basic buyer protection. For example, some sellers give an extra twenty days extended buyer protection period if the order has not been received in the given time. This would mean that your buyer protection stays valid until you have received the package in transit. You can also return the item along with its original packaging if you don’t find it as described by the seller - known as “extra returns” and is a part of many sellers’ buyer protection offer. Or in case, if you have not received the package, you may also ask for a complete money refund.
Extending buyer protection
First, let’s know that why would you want to extend buyer protection. You have placed your order, the buyer protection is about to end and you still haven’t received your package. This is the time when you can contact the seller and ask him to extend the buyer’s protection period. This will ensure a clear communication between you and the seller. Secondly, it will give the seller a second chance to fix things which he probably had not taken care of in the first place. Thirdly, there is a big chance of seasonal delays and extending buyer protection will save you from losing your money.
Good communication with the seller and tracking your package is the key to utilize buyer protection in the right way!
When does Buyer Protection go invalid?
Buyer protection goes invalid if it is expired or if the customer has confirmed the delivery of goods.
Once you have confirmed the delivery of goods, you won’t be able to utilize buyer protection by opening a dispute.
How can Buyer Protection be used?
Buyer protection is the time when the money hasn’t been received by the seller. A customer can talk to the seller for a replacement, partial or full refund. Always open a dispute if the seller doesn’t respond according to the level of your satisfaction.