AliExpress Frozen Order – What Exactly Does it Mean?

21 August, 2016 | Stef
AliExpress Frozen Order – What Exactly Does it Mean?

Aliexpress Frozen Order - What exactly does it mean this while purchasing products on Aliexpress? Get all the information now!

Aliexpress Frozen Order

Purchasing on Aliexpress – Convenient Shopping Experience

Aliexpress is definitely one of the most popular Chinese online shop around the world. It can offer you huge variety of products. It offers convenient shopping experience to its buyers and an opportunity to purchase the product you need at the lowest price on the market. The process of buying a product is very simple. All you need to do is to create an account and you can start your shopping adventure.

Once you found the products that you are interested to buy you can place an order and add them to your card. As an Aliexpress buyer you need to be informed about one situation called “Aliexpress frozen order” You probably are asking yourself what Aliexpress frozen order means?

Aliexpress Frozen Order

Aliexpress Frozen Order – What does it mean?

There are going to be situations when you might discover that the status of the order you have places has changes to “frozen order” As we said you as a buyer have to be informed about what this change actually means. There are three reasons why the order has changed and all of these three reasons are result of an attempt to protect you as an Aliexpress buyer. These three reasons are:

  1. The payment you made for your order is being confirmed and verified by Aliexpress because of a common irregularity.
  2. The seller is being investigated and analyzed by Aliexpress for starting or attempting to start unsecure activities and operations.
  3. There is a small problem or issue with the order after “opening a dispute. If you decide to contact Aliexpress and write them an email they will probably freeze the order and refuse to pay the seller until they find a proper solution for your problem.

These three reasons mostly happen when Aliexpress closes a shop (regardless it is definitely or temporarily) and disable their activities and operations. If Aliexpress decides to close the shop definitely they will make sure to offer you a refund in a few days later.

If you have additional questions or doubts make sure to contact us or the customer service on Aliexpress. In either way you will get an answer and solution to your problem.

Aliexpress Frozen Order


Purchasing products on Aliexpress is definitely easier than ever. They have very organized system and you can find the product you need with only few clicks. Huge choice, low prices and smooth shopping experience – that is what you will get when shopping on Aliexpress.

Aliexpress is always here to protect its buyers and Aliexpress frozen order is not an exception. As you can see, the rights of the buyers are always protected and taken into consideration. This is only one of the many examples how Aliexpress solves the problems in everyday online shopping. If you decide to shop on Aliexpress we can guarantee you that you will have excellent shopping experience.

Grab your laptop and see what this popular Chinese online shop has to offer! Enjoy shopping!

Aliexpress Frozen Order

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