How Taobao Works – Your Complete Shopping Guide

28 August, 2016 | Stef
How Taobao Works – Your Complete Shopping Guide

Taobao is the biggest online marketplace in China where a huge assortment of products is available at extremely affordable prices. Read more and find out how Taobao works exactly!

How Taobao Works

Why Taobao is so popular

Taobao is the Chinese eBay. As China’s biggest C2C online shop, Taobao attracts the attention of millions Chinese people who together tend to spend billions of dollars every year. When compared to the other Chinese website for shopping, Taobao has occupied more than 80% of the Chinese online C2C marketplace. The reason why this website is so popular is because it is a fresh and flexible platform with customized 24-hour online help (shopping assistant) who can provide pleasant shopping experience. Also, it can help buyers and seller to communicate simpler which ease up the whole buying process. So, how Taobao works exactly?

How Taobao Works

How Taobao Works

Taobao, as China’s largest online marketplace, is one of the best places to find products at extremely low prices. While most of the customers who buy from Taobao are residents of China, there are also many customers from other countries, from all around the world.

One of the most important things to be considered when purchasing products from this online shop is the reliability of the seller. There are many sellers registered on Taobao, selling all kinds of products. You need to be able to select a reliable seller as long as you know what you are looking for.

If you leave outside of China it is highly recommendable to hire the services of a Taobao agent. The agent can help you purchase the products you want or to give you an advice what to purchase and help you with the communication with the seller. After ordering the product, the agent is responsible until the product is delivered to your home address.

How Taobao Works

Ordering a product from Taobao is like on any other Chinese website, you pick a product, add it to your cart, enter your address, select shipping and payment method and you are done.

For international shoppers, there are few disadvantages like Taobao only concentrates on the Chinese market, most sellers don’t know English and the payment system known as Zhifubao is available for Chinese citizen only. However, there are other payment methods that Taobao offers: Visa, Master Card, JCB, Malaysia e-banking, Singapore e-Nets, and Alipay purchase card. Keep in mind that paying with Visa, Master Card or JCB involves 3% service fee, paying with Malaysia e-banking involves 1.5% service fee, Singapore e-Nets involves 1.00 SGD service fee and Alipay purchase card involves 2% service fee.

How Taobao Works

When it comes to shipping and delivery, Taobao offers two models: Taobao Global Direct Shipping and Taobao Global Consolidation and Shipping. The first method ships to Singapore and Malaysia; the second method ships to USA, Australia, Canada, New Zealand, Singapore, Malaysia, and Japan.

Delivery time to the USA is between 5 and 9 business days, to Canada between 5 and 9 business days, to Australia is between 5 and 7 business days, New Zealand is 7 business days, Singapore is 5 business days, Malaysia is between 5 and 7 business days and Japan between 4 and 8 business days.

How Taobao Works


Now that you know how Taobao works, it is time to enjoy their low prices and purchase amazing and high-quality products online.

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