If you ever bought products from Lazada, you will notice that Lazada online shopping always ship your order in different deliveries. Have you ever wondered why? Or when the courier arrives with your package, but you can’t meet him to receive your order, what would happen with the items? This article is designed specifically to answer common questions regarding shipping and delivery such as
• Checking shipping fee
• Restricted items and bulky fee
• Package delivery
• Date of delivery
Since there will be many things need to be answered, we will divide this topic into two section. For the part 1, we’re going to explain about checking shipping fee and the restricted items on Lazada online shop including what bulky fee is. Let’s start with how to check the shipping fee.
Checking Shipping fee
If you want to know the shipping fee in your order but you don’t know where to look, you’re reading the right article. You can find the fee information at checkout page in the shipping section. On the right, there will be a box called “Order Summary” and just below the subtotal, you will notice the transportation charge.
See also the delivery options under the “Bill to different address” choice. Depending on the country, there will be more alternatives in the shipping options. For example, the screenshot below only shows one selection which is the “Standard delivery”, but in certain a region, there will be Lazada “Express delivery” option.
Note: Some area has free shipping charge while others might have a more expensive delivery fee. It’s good to remember that the transportation fee is counted by the Lazada Group.
Lazada Restricted Items and bulky fee
• List of forbidden goods
This is the important section. You might not think that Lazada has actually had a long inventory of forbidden products on its website, right? If you visit the website, you will find the complete list of the restricted items in the help center under the tab shipping and delivery.
Once you open that section, there will be many questions regarding shipping and delivery. Since we’re talking about the register of forbidden items, please refer to that question. If you can’t find it, [url=https://lazadaphilippines.zendesk.com/hc/en-us/articles/225634548-LIST-OF-RESTRICTED-ITEMS]here’s the link to that page[/url].
Although the catalog will bring you to the Lazada Philippines website, you can be assured that the goods in the restricted products list will more or less the same. The list will contain each forbidden items in each mode of transport (air, sea, and land). If you’re asking whether or not the register is updated, the answer is yes!
• Bulky fee
Lazada bulky fee is a charge that later on will be used to pay for licensing and insurance that will protect you as a customer and your package against any hazardous situation (like damaged items while on the mid-shipping or stolen goods in the mid-delivery). Unlike several other websites that don’t require you to have goods insurance, Lazada Group automatically adds this bulky fee in the shipping charge.
The rate of your bulky cost will be based on volumetric weight or dim weight of the product that you bought. The Group will calculate the dim weight by using the formula of Length x Height x Width / 3500.
Note: the charges vary depending on the weight of your item, so the heavier it is, the more expensive the fee will be. You can see the image below for the bulky cost on Lazada Philippines. If you want to see the bulky payment for higher kilogram, you can visit this page for the complete list.
In the next article, we will explain more about Lazada delivery service regarding the package delivery and the date of delivery. We will discuss the reason why Lazada Group sends your order in different shipping, the possibility to deliver an order to different addresses, whether or not Lazada delivers on weekend, and etc. So stay tuned!