Read this article and get all the information about cancelling your order and getting refunds for parcels with aliexpress.com.
The process of Cancellation on Aliexpress.com
Regardless of the reason why you want or why you need to cancel the order you need to be informed about few things. Cancellation on Aliexpress can be done only in situations of confirmation of payment to the date of shipment of sending seller.
On your own personal list of orders you can see the information you need: parcel status – awaiting dispatch, action – to extend the processing or to extend time and to cancel the order. If you are absolutely sure that you want to cancel your order than press the button Request Order Cancellation.
Refund for Parcels with Aliexpress.com – How to Get a Refund
When it comes to getting a refund, there is a pop-up window and you need to choose the reason for the refusal. We are not aware of your situation but however we can recommend selecting a custom made incorrectly or another reason like I don’t need this product.
From here, everything will proceed the timer during which the seller would have to confirm the cancellation. In most situations, everything went smoothly, terms refund Aliexpress about 5 to 10 days.
Another situation, is when the product has already been shipped. In these kind of situations, cancelling the order is harder and also getting a refund for your parcel. When the product is going to be delivered to your address, you need to notify the seller that you want to send the parcel back. You must pay for the costs for sending the parcel back, and when the parcel is going to arrive at the seller, your money will be returned. We must recommend to you not to do this, unless the product you have ordered is expensive.
We hope than our explanations and tips can be useful for your situation. For more information you can check on the official site aliexpress.com and read all of their cancellation regulations and getting a refund for your parcel. Have a pleasant shopping experience with Aliexpress!